The Challenge of Unproductive Conflict Leaders, facilitators and consultants are frequently called upon to mediate conflict between competing viewpoints and positions. Warring factions within coalitions, neighborhood groups and within organizations…
Conflict is Inevitable Conflict is an inevitable part of human interaction. Whether it's a disagreement with a colleague, a misunderstanding with a friend, or a heated debate with a loved…
De-escalation techniques can vary depending on the situation, but some generally effective strategies include: Active Listening Pay full attention to the person you're communicating with, demonstrating understanding, and validating their…
Conflict and the Art of Listening Well Listening well when facing conflict and criticism can be difficult, yet it is essential for effective communication. When we are criticized, our instinct…
Navigating the Challenges: Nonprofit Organizations with No Staff, Only Volunteers Can Thrive Introduction: As a nonprofit consultant and founder of Civic Reinventions, Inc., I often work with nonprofit organizations with…