Holding Calm Amid Chaos: Lessons from Managing a Downtown Seattle Homeless Shelter In the heart of downtown Seattle, I had the privilege—and the challenge—of managing a homeless shelter…
The Challenge of Unproductive Conflict Leaders, facilitators and consultants are frequently called upon to mediate conflict between competing viewpoints and positions. Warring factions within coalitions, neighborhood groups and within organizations…
Conflict is Inevitable Conflict is an inevitable part of human interaction. Whether it's a disagreement with a colleague, a misunderstanding with a friend, or a heated debate with a loved…
De-escalation techniques can vary depending on the situation, but some generally effective strategies include: Active Listening Pay full attention to the person you're communicating with, demonstrating understanding, and validating their…