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IMPROVE GROUP FUNCTIONING

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Getting to YES! The Art of Interest-Based, Principled Negotiation

  • Post published:May 23, 2024

Conflict is Inevitable Leaders, facilitators, and consultants are frequently called upon to mediate conflicts between competing viewpoints and positions. Internal conflicts within coalitions, neighborhood groups, and organizations can hinder progress…

Continue ReadingGetting to YES! The Art of Interest-Based, Principled Negotiation

RESPECTFUL Communication Guidelines and Building a Culture of Respect

  • Post published:May 23, 2024

RESPECTFUL Communication Guidelines People of different backgrounds and personalities bring with them different communications styles. Building a more respectful and inclusive organization, especially in meetings, can be fostered by using…

Continue ReadingRESPECTFUL Communication Guidelines and Building a Culture of Respect

The Art of De-Escalation: Steps for Resolving Conflict

  • Post published:April 24, 2024

Conflict is Inevitable Conflict is an inevitable part of human interaction. Whether it's a disagreement with a colleague, a misunderstanding with a friend, or a heated debate with a loved…

Continue ReadingThe Art of De-Escalation: Steps for Resolving Conflict

10 De-escalation Techniques for Every Conflicted Setting

  • Post published:April 16, 2024

De-escalation techniques can vary depending on the situation, but some generally effective strategies include: Active Listening Pay full attention to the person you're communicating with, demonstrating understanding, and validating their…

Continue Reading10 De-escalation Techniques for Every Conflicted Setting

The Power of RESPECTFUL Communication Guidelines: A Code of Conduct for Mission Success

  • Post published:March 27, 2024

RESPECT: Rules for the Road of Effective Communication RESPECTFUL Communication Guidelines serve as a foundation for facilitating effective communication within diverse and sometimes conflicted groups. Diversity encompasses various aspects, extending…

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The Timeline Exercise and the Path to Greater Organizational Health

  • Post published:March 16, 2024

The Timeline Exercise and the Path to Greater Organizational Health Introduction The timeline exercise is a great way for an organization to discover new energy, heal wounds, or come to…

Continue ReadingThe Timeline Exercise and the Path to Greater Organizational Health
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Categories

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Recent Posts

  • Inclusive and Engaging Transportation Planning in Rural Yakima County: A Human-Centered Approach
    May 30, 2025/
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  • Achieving Strategic Alignment in Nonprofits Through Liberating Structures
    May 18, 2025/
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  • The Anatomy of Apology: How Sincere Repentance Restores Relationships
    May 14, 2025/
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  • Meet Dr. Mark Smutny, Founder
  • Mission, Vision & Values
  • Our Approach
  • Client Testimonials
  • Consulting Resume

Important Information

  • Washington Nonprofits
  • Seattle Foundation
  • The Non-Profit Centers Network
  • Kaleidoscope Institute
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  • Home
  • Who We Are
    • Meet Dr. Mark Smutny, Founder
    • Mission, Vision & Values
    • Our Approach
    • Client Testimonials
    • Consulting Resume
  • How We Help
    • Conflict Assessment & Resolution
    • Nonprofit Board and Staff Retreat Facilitation
    • Calm in the Chaos Workshops & Webinars
    • Listening Skills for Constructive Conversations
    • Tools for Building Inclusive Organizations & Communities
    • Principled, Interest-Based Negotiation
    • Other Services
  • What We Think
    • Book
    • News
  • News
  • Contact Us
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